FAQ

Belora – Frequently Asked Questions

How long does shipping take?

All orders are delivered within 2–5 business days in Belgium via bpost.
Once your order has been dispatched, you will receive a tracking number by email.

Do you ship internationally?

At the moment, we ship within Belgium.
We are working on expanding to additional European countries soon.

What is your return policy?

In accordance with EU consumer protection law, you have the right to return your order within 14 days of delivery.

Items must be unused, in original condition, and with tags attached.

For full details, please visit our dedicated Returns Policy page.

How do I request a return?

To initiate a return, please contact our support team.
We will provide you with the necessary instructions to complete the process smoothly.

Which payment methods do you accept?

We accept:
• Credit & Debit Cards
• Bancontact
• Apple Pay & Google Pay

All transactions are securely processed.

Can I modify or cancel my order?

Orders are processed quickly to ensure fast delivery.
If you need to make changes, please contact us immediately after placing your order.

How can I contact Belora?

You can reach us via email at beloraactivewear@gmail.com
Support hours: Monday – Friday | 9:00 – 18:00 CET
Saturday | 9:00 – 12:30 CET

We are here to assist you.